HOW TO GET INTO A FULL PILATES CLASS:

Trying to book a Pilates class but it’s already full? Don’t stress the Upstate waitlist could be your ticket into your favourite sweat session. 🔥

Whether you’re booking Reformer Pilates, Hot Pilates, Boxing or Yoga, our classes can fill up fast. The good news? Spots open up all the time, and joining the Pilates waitlist means you’re first in line for your chance to get in.

Here’s everything you need to know about the Upstate waitlist, how it works and how to book a Pilates class when your favourite session is full.

HOW DOES THE UPSTATE WAITLIST WORK?

If the class you want to attend is full, simply join the waitlist through the Upstate App.

Once you’re on the waitlist, you’ll be able to see your position in line. If another member cancels their booking, the spot becomes available and you’ll have the opportunity to claim it.

Make sure you have SMS and class confirmation email notifications switched on so you don’t miss your chance. We promise, we only send you the good stuff 😉

⚡️ A SPOT OPENS UP. WHAT HAPPENS NEXT?

When a spot becomes available, everyone on the waitlist will receive an SMS notification and have the chance to claim it.

The first person to reply “1” secures the spot! 🔥

You can also check the Upstate App. If a spot becomes available, simply click “Add to Class” next to the session.

Once you’ve been added, your class is officially booked and your spot is secured. Woohoo! 🎉

Pro tip: Waitlist spots are also available for the public to book, so if you get that text, don’t hang around!

👀 DIDN’T GET THE FIRST SPOT?

No stress. If you don’t respond to the first waitlist notification, you’ll stay on the Upstate waitlist for another chance if another spot becomes available.

You can stay on the waitlist right up until class check-in begins, 15 minutes before the class starts.

So if your favourite Reformer Pilates class is full, it’s still worth joining the waitlist, you never know when a spot might pop up!

🙅‍♀️ HOW TO CANCEL YOUR WAITLIST BOOKING

Plans changed? We get it. If you’ve been added into a class from the waitlist but can no longer make it, you have up to 9 hours before class to cancel without a fee.

More than 9 hours before class

Reply “9” to your most recent waitlist SMS to cancel your spot.

You can also open the Upstate App to book, cancel and review your upcoming classes.

Cancel at least 9 hours before class and you won’t be charged a cancellation fee. 🙌

Less than 9 hours before class

Any cancellation within 9 hours of the class start time is considered a Late Cancel.

If you’re booked into class but don’t attend, this is considered a No-Show.

Cancellation fees apply to both Late Cancels and No-Shows — including classes you’ve secured through the waitlist.

⚡️ Received more than one waitlist text? Replying “9” will apply to the most recent notification. If you’re unsure, simply check your bookings in the Upstate App.

🤔 WHAT IF I’M STILL ON THE PILATES WAITLIST?

You can keep yourself on the waitlist right up until 15 minutes before class, when check-in begins.

If another member cancels, you’ll have another opportunity to claim the spot.

And if you don’t respond to an available spot, you’ll remain on the waitlist for another chance, so there’s no need to panic if you miss one notification.

⚡️ WAITLIST + CANCELLATION FEES

The same cancellation policy applies whether you booked the class normally or secured your spot through the Upstate waitlist.

If you’re an Unlimited Member, your first two Late Cancel or No-Show fees are waived each calendar month. 💜

Using a Casual Pass or Class Pack? Each Late Cancel or No-Show will result in one class being deducted from your pass or pack.

🔥 HOW TO BOOK A PILATES CLASS AT UPSTATE

Looking for how to book a Pilates class at Upstate? It’s easy!

1. Download and open the Upstate App 📲
2. Find your favourite studio and class
3. If there’s a spot, book in!
4. If the class is full, join the waitlist
5. Keep your notifications on
6. If a spot opens, reply “1” ASAP to claim it

And that’s it!

YOUR UPSTATE WAITLIST CHEAT SHEET 👇

CLASS FULL? → Join the waitlist 📲
SPOT OPENS? → You’ll receive an SMS + email notification
WANT THE SPOT? → Reply “1” ASAP 🔥
CAN’T MAKE IT? → Reply “9” to your most recent message
CANCELLING 9+ HOURS OUT? → No fee 🙌
CANCELLING WITHIN 9 HOURS? → Late Cancel fee applies
DON’T SHOW? → No-Show fee applies
STILL ON THE WAITLIST? → You’ll have another chance if a spot opens 👀

DON’T GIVE UP ON A FULL CLASS 💪

Seeing “Waitlist” instead of “Book” doesn’t mean you’ve missed your chance.

From Reformer Pilates and Hot Pilates to Boxing and Yoga, our classes can move quickly — so get yourself onto the Upstate waitlist, keep your notifications switched on and be ready to move fast.

Your next Pilates class could be just one cancellation away. 👀🔥