We’ve Updated our Late Cancel/No-Show Waivers
We’ve made some changes to how late cancel/no-show auto waivers work for Unlimited members.
Here’s what you need to know:
- Unlimited members continue to receive two FREE waivers every month.
- Waivers now reset at the start of every calendar month, making it easier for you to manage your waivers and stay in control of your schedule – winning!
- Once your two free waivers are used within the calendar month, a late cancel/no-show fee will apply. The system automatically checks the past month to determine waiver usage and charges accordingly. Fees are charged two days post class.
- Whenever a fee is waived, you’ll receive an automated email notification to keep you informed and on track.
You can view our full Late Cancellation & No Show Policies here.
Let’s walk through an example to show how the system works seamlessly:
June 3rd – John is a no-show
- The system will scan the current calendar month.
- There are no previous late cancels / no-shows to date.
- #1 free waiver is applied to the no-show class on 16/06.
June 12th – John late-cancels.
- The system will scan the current calendar month.
- It picks up the no-show record from 16/06.
- #2 free waiver is applied to the late cancel on 24/06.
June 26th – John is a no-show
- The system scans the current calendar month, takes into account the above 2 free waivers and then charges the first no-show.
- Fee is charged on June 28th.
July 2nd – John late-cancels
- Waivers reset on the 1st of the month.
- #1 free waiver is applied to the late-cancel on 02/07.
