New to Upstate? Enjoy a 14 Day Free Trial Live + On Demand

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FAQs

FAQs

We’re bringing the Upstate vibes straight into your home with 120 Live Stream classes a week plus over 60 On Demand workouts that you can practise anywhere, anytime.

You can join in multiple classes a day with our Rockstar instructors. Classes include Pilates, Boxing, HIIT & Yoga plus new themed classes!

 

LIVE STREAMING CLASSES

How do I book Live Stream Classes? 

The Upstate Studios app is the best way to book.  It’s free to download and easy to use. You can book on the timetables page of the website too.

The Live Streamed class schedule is listed under LIVE STREAM timetable.

How do I view Live Streamed Classes?

Download the Zoom app on your phone or laptop. We recommend using your laptop.

30 minutes before the class you are booked into , you will receive an email from Loyal Snap with your exclusive link. Click the link a few minutes before class starts and you’re in

Make sure you are in a place with a good internet connection–otherwise, the stream may skip!

I did not receive the link to join Live Streamed Class?

Please check all email tabs including promotions and junk.

The email will be sent to the email saved in your Mindbody account. Check your profile on your account to make sure your email is correct.

Add “hello@loyalsnap.com” to your email contacts so links always arrive in your inbox and never marked as spam.

ON DEMAND CLASSES

Do I need to be a member to access on demand classes?

On demand is included in all unlimited memberships including our 30 day intro offer. On demand is not available for those on a 10 class pass or a casual class

How do I access on demand classes?

You will need to login using your username which is the email you have listed on your Upstate Mindbody account. Your password will be the same one you use for your Mindbody account as well.

I have forgotten my password?

You can reset your password through your MindBody account. You can do this on your mobile or via this link online http://clients.mindbodyonline.com/classic/ws?studioid=5577

The video keeps pausing?

There are a few things you can try if you are experiencing video playback issues. 

  1. Switch to “Auto” in the quality menu, if available
  2. Restart your router and modem
  3. Update your browser
  4. Close excess browser tabs or applications
  5. Clear your browser’s cache
  6. Try another browser (chrome/safari)

MEMBERSHIP OPTIONS

What pass should I buy?

Try our free 14 day trial live stream and one demand classes

What are your weekly memberships?

UPSTATE LIVE MEMBERSHIP

Unlimited access to all online classes $29 per week

(min. two weeks)

BOOKING WITH THE UPSTATE APP

Do I need to book?

We recommend booking your classes.

The Upstate Studios app is the best way to book.  Its free to download and easy to use

Before booking your first class you need to create an account and purchase your pass.  The 14 day Live Stream and On Demand trial is the best pass for new clients.  Once you have signed up to the trial, enter the email address you uses to create your account and create a password.

When do classes become available to book online?

You can book your class 2 weeks in advance.

HOW DO I REDEEM A GIFT CARD

Gift cards purchased online can be redeemed through Mindbody. Take this link https://bit.ly/GiftCardMindbody

Gift Cards can also be redeemed on the Upstate App

OTHER

Can I take class if I am pregnant?

You may practice Power Flow, Hot Yoga (Bikram), Yin Yoga, Box HIIT and Power Pilates + Power Pilates Glutes (with modifications for core exercises) while pregnant. It is only recommended you continue to practice these classes if you have had a consistent practice for a minimum of 3-6 months in these class styles.

We request that you first discuss the suitability of practicing the online classes with your health care practitioner and only practice if it’s recommended. Practising the online classes is at your own risk.

We do not recommend practicing Pilates HIIT, HIIT and Core 20.
We do not recommend practicing Yin Yoga during the first 3-4months post pregnancy.

What if I have an injury?

Most of our group classes are best suited to those without injuries. We recommend that you speak to a medical professional about any recent, serious injuries to get cleared for exercise before undertaking

Age limit?

For yoga and mat pilates mat classes the minimum age is 12 years old and if you’re under 16 you will need to come along with a parent or guardian.

Clients must be a minimum of 16 years old to attend pilates reformer classes.

 

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