New to Upstate? Enjoy 30 Days On Demand + Live Stream $49

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FAQs

FAQs

UPSTATE AT HOME

We are bringing the Upstate vibes straight into your home with our Live Stream and On Demand classes.

You can join in multiple classes a day with our Rockstar instructors.  Classes include Power Pilates, Box HIIT, HIIT 30, Hot Pilates, Power Flow, Yin Yoga,

Here’s everything you need to know to join our live streaming + on demand classes.

LIVE STREAMING CLASSES

How do I book Live Stream Classes? 

The Upstate Studios app is the best way to book.  Its free to download and easy to use. You can book on the timetables page of the website too.

The Live Streamed class schedule is listed under  TORQUAY timetable.

How do I view Live Streamed Classes?

Download the Zoom app on your phone or laptop. We recommend using your laptop.

30 minutes before the class you are booked into , you will receive an email from FitGrid LIVE with your exclusive link. Click the link a few minutes before class starts and you’re in

Make sure you are in a place with a good internet connection–otherwise, the stream may skip!

I did not receive the link to join Live Streamed Class?

Please check all email tabs including promotions and junk.

The email will be sent to the email saved in your Mindbody account. Check your profile on your account to make sure your email is correct.

Add “hello@fitgrid.com” to your email contacts so links always arrive in your inbox and never marked as spam.

ON DEMAND CLASSES

Do I need to be a member to access on demand classes?

On demand is included in all unlimited memberships including our 30 day intro offer. On demand is not available for those on a 10 class pass or a casual class

How do I access on demand classes?

You will need to login using your username which is the email you have listed on your Upstate Mindbody account. Your password will be the same one you use for your Mindbody account as well.

I have forgotten my password?

You can reset your password through your MindBody account. You can do this on your mobile or via this link online http://clients.mindbodyonline.com/classic/ws?studioid=5577

The video keeps pausing?

There are a few things you can try if you are experiencing video playback issues. 

  1. Switch to “Auto” in the quality menu, if available
  2. Restart your router and modem
  3. Update your browser
  4. Close excess browser tabs or applications
  5. Clear your browser’s cache
  6. Try another browser (chrome/safari)

LIVE STREAM + ON DEMAND MEMBERSHIPS

What pass should I buy?

If you are new to Upstate you can purchase the 30 Days of Live Streaming + On Demand  Classes for $49 Intro Offer (30 days will start from date of first class)

Or sign up for $29 Live Class Streaming + On Demand Weekly AutoPay. Minimum two weeks.

YOUR FIRST CLASS

What do I need for class?

You will need a yoga mat for all classes.

If you have dumbbells at home you can use them in all pilates and HIIT classes.

Bolsters and pillows for Yin Yoga classes so you can get nice and comfy.

What should I wear?

Wear light weight comfortable clothing that makes you feel good!

I’ve never done yoga, pilates or boxing before, will I be able to keep up?

Absolutely. All classes are beginner friendly and designed to allow everyone to work at their own level of fitness.

Is there a beginner class?

No, but all of our classes are designed for beginners.

BOOKING WITH THE UPSTATE APP

Do I need to book?

We recommend booking your classes.

The Upstate Studios app is the best way to book.  Its free to download and easy to use

Before booking your first class you need to create an account and purchase your pass.  The 30 Day intro pass is the best pass for new clients.  Once you have purchased your pass, download the app, enter the email address you uses to create your account and create a password.

What is the wait list?

If a class you’d like to take is full, we encourage you to sign up to the waitlist.

If a spot opens up at least 9 hours before class time, you will be added to the class and receive an email and/or SMS confirmation.  You can text back “Y” to attend, or “N” to decline.  If you do not reply you will be added into the class as attending.

When do classes become available to book online?

You can book your class 2 weeks in advance.

HOW DO I REDEEM A GIFT CARD

Gift cards purchased online can be redeemed through Mindbody. Take this link https://bit.ly/GiftCardMindbody

Gift Cards can also be redeemed on the Upstate App

OTHER

Can I take class if I am pregnant?

If you were active before becoming pregnant and want to participate in our classes during this time, we recommend doing so under advice your health care professional and making modifications where necessary.  Classes most suitable based on the conditions above are Yoga, Power Pilates and Box HIIT.

We do not recommend practicing Yin Yoga  during the first 3-4 months post pregnancy.

What if I have an injury?

Most of our group classes are best suited to those without injuries. We recommend that you speak to a medical professional about any recent, serious injuries to get cleared for exercise before undertaking

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