Smiley faces in Fitzroy reception space

Late Cancel Waiver Update!

We have updated our late cancel/no-show auto waivers

  • Unlimited members will now receive two FREE waivers every 30 days.
  • Once the two waivers have been used within the past 30 days a late cancel / no show fee applies.
  • Waivers are calculated on a rolling 30 day period, starting from the time of processing (48 hours later).
  • The system will scan the past 30 days to determine if waivers have been used and charge accordingly.

* Please note that when a fee is waived you will receive an email automation advising of this to help keep you on track.

You can view our full Late Cancellation & No Show Policies here.

An example of how this works…

  • John is a no show for the 16/06 – the system will scan 30 days prior at the time of processing (on 18th), there are no previous late cancels / no shows to date.  #1 free waiver is applied to the no show class on 16/06.
  • John then late cancels on the 24/06 – the system will scan back 30 days prior at the time of processing (on 26th).  It picks up no show record from the 16/06.  #2 free waiver is  applied to the late cancel on 24/06.

  • John is a no show on the 02/07 – at the time of processing the system scans back 30 days, takes into account the above 2 free waivers and then charges the first no show.

Related Articles

  • Meet your 2024 Thailand Retreat Hosts!

    Meet the Dynamic duo of Bonnie and Christina What excites you most about the Retreat? Bonnie:  The snorkel excursion is incredible. I am excited to be back on those amazing islands. Christina: Chilling poolside, the snorkelling trip, and escaping the winter weather for a week! What’s your favourite thing about the retreat location and have … Continue reading “Meet your 2024 Thailand Retreat Hosts!”

  • Meet your 2024 Bali Retreat Hosts!

    Meet your Pilates superstar Bec and Find your flow with Leni What excites you most about the Retreat? Leni:  I am super excited to get back to the Komune day spa. Their massages are incredible! And nothing beats a treatment after a week of Upstate classes. Bec: Relaxing by the pool, endless spa treatments, cycling … Continue reading “Meet your 2024 Bali Retreat Hosts!”

  • R U OK Day

    A conversation could change a life. This RUOK Day we are shining a light on the power of movement, connection and community in finding your positive state of mind. Movement: Take a walk or attend an Upstate class. Physical activity releases endorphins, the ‘feel-good’ hormones, which can boost your mood and reduce stress. A simple … Continue reading “R U OK Day”

Subscribe for the latest
Subscribe Form