FAQs

How do I book Live Stream Classes?

The Upstate Studios app is the best way to book. It’s free to download and easy to use. You can book on the timetables page of the website too.

The Live Streamed class schedule is listed under the LIVE STREAM timetable.

How do I view Live Streamed Classes?

Download the Zoom app on your phone or laptop. We recommend using your laptop.

60 minutes before the class you are booked into you will receive an email from  hello@fitgrid.com with your exclusive link.

Click the link a few minutes before class starts and you’re in Make sure you are in a place with a good internet connection–otherwise, the stream may skip!

I did not receive the link to join Live Streamed Class

Please check all email tabs including promotions and junk. The email will be sent to the email saved in your Mindbody account.

Check your profile on your account to make sure your email is correct. Add “hello@fitgrid.com” to your email contacts so links always arrive in your inbox and never marked as spam.

How do I cancel my Live weekly membership?

To cancel your Live weekly membership go to MY ACCOUNT located on the top right side of our website. Login to your account and go to MY INFO>ACCOUNT

Go to AUTOPAY’s section and click Terminate next to the contract you wish to cancel.

You will receive a pop-up message to verify you wish to terminate the contract. This action will terminate effective immediately.

How do I access on demand classes?

All on-demand classes are accessed via the Upstate website. You will need to log in using your username which is the email you have listed on your Upstate Mindbody account. Your password will be the same one you use for your Mindbody account as well.

Subscribe for the latest
Subscribe Form